Taavo / Support

Let’s sort it out.

For account, safety, Founding Membership or product questions, send a note and we’ll point you in the right direction.

Common places to start

A short path to the right answer.

Account and sign-in help

For sign-in, profile or account-access problems, email contact@taavo.app and include only the information needed to identify the issue. The Sign in button in the navigation opens Clerk’s sign-in modal.

Safety, reporting and blocking

From a session, you can report the session, report a person or block someone. Blocking removes that person and sessions involving them from your discovery experience. Reports may be reviewed by the Taavo team for safety and moderation.

Delete your account

In Taavo, open Profile, choose Delete Account, review the warning and confirm. Taavo removes your profile, hosted sessions, participation and join-request data, and block choices. Safety records may be retained in anonymized form when needed for abuse or audit handling. If account deletion is interrupted, the app provides a Finish account deletion retry path. Email contact@taavo.app if you need help.

Founding Membership and payment help

For payment confirmation, Taavo+ entitlement, Founding Membership onboarding or membership questions, email contact@taavo.app using the address from checkout. After Stripe confirms payment, Taavo records the Founding Membership and its Taavo+ entitlement. We follow up separately by email with next steps.